24 Wade Road
Latham, NY  12110
518-783-9405
 
Service is performed
By Appointment Only

Please Call or eMail
for Appointments

Phone
518-783-9405


eMail
service@castlecomp.com

24 Wade Road
Latham, NY  12110
Frequently Asked Questions:
Apple Service - Apple Store - Castle Mac Service is NY's Capital Mac Service Center

Why Castle Mac Service?
Castle Mac Service is Albany's CERTIFIED MACINTOSH TECHNICIAN!  We are the Capital District's ORIGINAL Mac-only Service Center offering hardware repairs and tech support services in the Upstate NY Region for OVER 37 YEARS- Since 1983- one of the THE OLDEST IN THE US!

Operated by Mark Bogossian, Castle Mac Service offers expert-level advice, support and repairs at affordable prices.  We build and maintain relationships with our clients, that in many cases have lasted for over 30 years!

Do I need an appointment to get service at Castle?
Yes!  Due to the volume of calls we receive and our varying schedules, all service is offered by appointment.  Unlike some local "basement techs", we have an workshop and we have varying in-shop hours so it's best to call or email ahead to make sure we're available when you arrive. Diagnostics and services take time but we'll do our best to solve your problem as soon as possible!


How long does most service take?

Most service can be done "same-day" or within 24 hours however there are circumstances that are beyond our control such as inventory availability and timing issues.  We truly recognize our client's reliance on their computers so we'll make every effort possible to get your system up and running as soon as possible!


I have several questions about my computer and programs... Can you help me?

Yes! We spend quite a bit of time providing "Q&A" support sessions whereby you can bring in your computer (or we'll come to your home or office) and sit and answer your questions.



Does Castle offer Data Recovery Service?
We do offer data recovery on a limited basis.  In many cases, a drive may have minor problems to the extent we can recover data with utilities and know-how.  In cases where the hard drive is grinding, squealing or not running at all, it may be necessary to send the drive to a "professional data recovery company" where the drive would be disassembled and "clinically" recovered.


Does Castle offer training?
YES, we do!  We can conduct one-on-one sessions here in our shop or at your home or office.

How long does most service take?
Most service can be done in one to two days however there are circumstances that are beyond our control such as inventory availability and timing issues.  We truly recognize our client's reliance on their computers so we'll make every effort possible to get your system up and running as soon as possible!
How long does most service take?
Most service can be done in one to two days however there are circumstances that are beyond our control such as inventory availability and timing issues.  We truly recognize our client's reliance on their computers so we'll make every effort possible to get your system up and running as soon as possible!
How long does most service take?
Most service can be done in one to two days however there are circumstances that are beyond our control such as inventory availability and timing issues.  We truly recognize our client's reliance on their computers so we'll make every effort possible to get your system up and running as soon as possible!